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Urgencias 24/7

Emergencies 24/7

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Call us at (+57) 316 025 9202 or click here

Emergencies 24/7

Visit our headquarters in via the sea, Km 8, Cartagena, Colombia

Are you an international patient?

Click here to contact our international office

Acerca del servicio
About the service

Attention in our Emergency Service is provided directly by doctors specialized in Emergency Medicine, Internal Medicine, Pediatrics, Surgery, Gynecology, anesthesia, as well as Orthopedics and Traumatology and a highly trained Nursing team, to provide care 24 hours a day, 7 days a week to people with highly complex pathologies that compromise their life or functionality.


In the emergency department of the Hospital Serena del Mar we have:

  • 1 Trauma room equipped with an anesthesia machine and lamps in case emergent surgical procedures are required.
  • Sonosite ultrasound to perform ultrasound at the patient's bedside, catheter passage and ultrasound-guided procedures.
  • Video-laryngoscope.
  • X-rays 24/7.
Why choose us?
  1. Our medical model, pioneer in Cartagena and adopted by our operator the Fundación Santa Fe de Bogotá which determines that initial emergency care is provided by specialists, likewise we have a model of Care Centered on Person who seeks to exceed the expectations of patients and their families.
  2. We have different areas for the care of pediatric, adult and pregnant patients.
  3. At the Hospital Serena del Mar we have a heliport, which allows us to receive and transfer patients by air.
  4. We have a permanent ambulance for transfers to and from the hospital.
When to consult?
  • Very bad headache that does not get better.
  • Seizures.
  • Difficulty speaking or moving any part of the body, facial paralysis.
  • Difficulty breathing.
  • Strong pain or tightness in the chest radiating to the neck or arms.
  • Vomiting or bloody stools.
  • Severe abdominal pain.
  • Accidents that cause severe trauma.
  • Persistent fever.
  • Cancer patients with deterioration of their general state.
Which patient is suitable?

In compliance with the standards established by the health system in Colombia, in the emergency service we attend to all patients, the attention times are defined by the Ministry of Health and Social Protection (TRIAGE), likewise, the cost derived from The attention must be assumed by your health promoting entity, prepaid medicine and/or health policy. Therefore, upon admission to the emergency department, it must be validated if the Serena del Mar Hospital is part of the care network of your insurer..

***It is important to clarify that, for vital emergencies, TRIAGE I and II care must be mandatory.

Triage I: requires immediate attention. The clinical condition of the patient represents a vital risk and he needs resuscitation maneuvers due to his ventilatory, respiratory, hemodynamic or neurological compromise, loss of a limb or organ, or other conditions that normally require immediate attention..

Triage II:the clinical condition of the patient can evolve towards rapid deterioration or death, or increase the risk of losing a limb or organ, therefore, it requires attention that should not exceed thirty (30) minutes. The presence of extreme pain according to the classification system used should be considered as a criterion within this category.

Triage III:the clinical condition of the patient requires diagnostic and therapeutic measures in the emergency room. They are those patients who need a complementary examination or rapid treatment, since they are stable from the physiological point of view, although their situation may worsen if no action is taken.

Triage IV: the patient presents medical conditions that do not compromise their general condition, nor do they represent an obvious risk to life or loss of limb or organ. However, there are risks of complication or sequelae of illness or injury if you do not receive proper care.

Triage V: the patient presents a clinical condition related to acute or chronic problems without evidence of deterioration that compromises the general state of the patient and does not represent an evident risk to life or the functionality of a member or organ.

Our subspecialties and medical team

Emergency Medicine is a field of practice based on the knowledge and skills necessary for the prevention, diagnosis, and treatment of the acute and urgent aspects of illnesses and injuries affecting patients of all ages with a full spectrum of disorders. undifferentiated physical and behavioral It further encompasses an understanding of the development of prehospital and intrahospital emergency medical systems and the skills necessary for this development.

Are you an international patient?

Contact our international office for more information on how to be attended