Admissions and Hospitalization

Patient

• Prepare your personal belongings: spacious and comfortable pajamas, non-slip footwear (slippers or flip-flops).
• The medications that you take on a chronic basis will be supplied from our pharmacy, it is not necessary to bring your own. Please bring in a list the name, presentation and daily dosage of the medications you take.
• If you bring the medicines, tell the healthcare team so that the pharmacy manager can keep them for you and the doctor can formulate them for you. At the end of your hospitalization they will be returned to you.
• Do not forget your items for personal use: glasses, lenses, hearing aids, dental prosthesis, cane.
• Refrain from bringing valuables such as jewelry, technology items, cash, among others.
• Remember to build a folder with previous exams (X-rays, labs, ultrasounds, resonances, CT, etc.) and bring it to the Hospital.

Familiar

• Bring comfortable clothes (warm) and your personal hygiene items.
• You can find service in the Hospital cafeteria where healthy menus are offered from 7:00 a.m. to 7:00 p.m. We also have room service for your convenience.
• In our rooms there is a Wi-Fi network, if you want to connect you can request it at the service where you are.
• Remember to take care of your electronic devices and other belongings. The institution is not responsible for their loss.

Visitors

As a strategy to facilitate the participation of the family and relatives, the following guidelines are established regarding visiting hours:

• For all patients, monitoring is allowed 24 hours a day.
• The medical and nursing staff will indicate to the companions at what times they must remain out of the room in order to carry out the procedures required by the patient and favor their intimacy and privacy.
• In hospitalization services, the presence of up to 3 visitors per room is allowed from 8:00 a.m. to 5:00 p.m. until 8:00 p.m., and the presence of 1 companion from 8:00 p.m. until 8:00 a.m. The number of visitors and/or companions can be flexible according to the clinical situation and authorization of each patient.
• In the Adult Intensive Care Units, 1 person can stay 24 hours a day. Depending on medical criteria, more companions may be authorized. Both parents can stay in the Pediatric Intensive Care Units 24 hours a day.
• For patients in the final phase of life or with special conditions, the entry of a greater number of visitors is allowed, according to the request of the patient or family, and contemplating the criteria of the treating care team.
• El Hospital Serena del Mar respects the wishes of the patient who may limit the visit options of the people they consider according to their preferences or clinical status. This information must be delivered to Security personnel to ensure compliance.

Causes of restriction on visits

• Clinical conditions with a medical order of restriction, isolation, performance of procedures, seeking to safeguard the privacy of the patient and the safety of the visitor.
• Patient preferences.
• Patients with custodial status (require custody). These patients cannot receive visitors or are restricted to certain family members.

During care

Admission

Admission is the process in charge of the administrative management of admissions, of bed assignments, but it also has an informative mission, providing general guidance on the operation of the hospital, and it is the moment in which the general consent of care, through which the patient expresses his agreement to receive health services at the Hospital Serena del Mar.

Feeding

Food is an integral part of medical treatment and the service experience, which is why in the Hospital it is under medical control and is supervised by professional Nutritionists - Dietitians, so that personalized monitoring of nutritional requirements and preferences is carried out. the patients.

As a general recommendation, patients are asked not to consume food or drinks that are not included in their hospital diet. If the patient's diet is the so-called "normal", the Hospital will offer an optional menu. The rest of the diets for special clinical situations are subject to their composition and this limits the choice made by the patient.

Patient Participation

If you suffer from intolerance to any type of food, you must indicate it upon arrival so that it is not included in the diet.

For the convenience of family members and companions, we have Cafeteria Service from 7:00 a.m. to 7:00 p.m. on the third floor and also 24-hour service on the first floor.
We also provide Room Service for relatives, by calling extension 15302.