Evaluate your experience
We compare and reference our results from the Patient Experience Evaluation with those of hospitals worldwide recognized for their quality of service, which challenges us to be better and innovate in strategies aimed at the well-being and satisfaction of our patients and their families.
Our superior service levels are evidenced through Patient Experience metrics:
How do we evaluate the patient experience at Hospital Serena del Mar?
We have standardized the procedure for evaluating the experience of our patients with respect to the care we provide in Hospitalization, Emergency and Outpatient Services. We carefully design and validate our surveys asking questions with an emphasis on the humanization aspects of care, and on the comprehensive vision of the patient as a person.
We have various channels to apply these surveys and thus reach the different types of patients we handle:
- Personal
- By phone
Do you want to participate in the patient satisfaction survey?
Please click on any of the services below:
- If you received care in one of our outpatient services, click here
- If you received care in the hospitalization service, click here
- If you received care in the emergency department, click here
The rating that our patients and their families give us:
Through the survey, it is possible to identify the percentage of patients who feel satisfied with the care they have received at our institution. We have established for the year 2023 that the institutional satisfaction goal is 96% and that of the NPS is 85.
Our satisfaction indicators
Here you can find our Customer Satisfaction Score (CSat) and Net Promoter Score (NPS).
