Frequent questions
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What is the Serena del Mar Hospital?
Serena del Mar Hospital is a high-complexity hospital located in Cartagena de Indias, specializing in providing patient-centered care with state-of-the-art technology and a highly specialized team.
It has been consistently recognized as the best hospital in Cartagena and the Caribbean Region, according to the Newsweek and Statista world rankings, thanks to the quality of its clinical outcomes and service experience.
The hospital is operated by the Santa Fe de Bogotá Foundation, a leading institution in Latin America in the provision of high-quality, safe, and compassionate healthcare services, recognized both nationally and internationally.
Where is the Serena del Mar Hospital located?
Serena del Mar Hospital is located in Cartagena de Indias, within the Serena del Mar urban development, in the northern part of the city.
Reference address:
- 14 km from the Historic Center.
- 10 minutes from Rafael Núñez International Airport.
- Located on the shores of the Caribbean Sea, offering advantages for patient recovery due to the warm climate and sea-level location.
What insurance companies, plans, or agreements does the Hospital accept?
Serena del Mar Hospital has agreements with:
- Prepaid Medical Plans
- Health Insurance Policies
- Health Promoting Entities (EPS)
These agreements facilitate access to services, guarantee timely care, and offer additional benefits depending on the coverage purchased.
Coverage and authorization depend on the insurer and the type of service required. We also treat private patients who wish to access our services directly.
To view current agreements, please visit our agreements section.
What are the channels for scheduling a medical appointment?
We have a self-scheduling portal for your outpatient appointments and procedures. Access it here.
If you need help scheduling your appointment on our portal, you can watch the tutorial on our YouTube channel: How to self-schedule your medical appointments and outpatient procedures.
If you would like to schedule your appointment with the help of our advisors, you can contact us through our call center at 605 6931501, Monday through Friday from 7:00 a.m. to 7:00 p.m., or Saturday from 7:00 a.m. to 1:00 p.m.
How do I schedule appointments or tests at the Clinical Laboratory?
Walk-ins are not required for services at the Clinical Laboratory and Pathology Department. You can visit us Monday through Friday from 6:30 a.m. to 5:30 p.m., and Saturdays from 6:30 a.m. to 12:00 p.m.
We also have a partner laboratory in Bocagrande with the following hours:
- Monday through Thursday: 6:30 a.m. – 4:00 p.m.
- Friday: 6:30 a.m. – 3:00 p.m.
- Saturday: 6:30 a.m. – 12:00 p.m.
Important note: If you are accessing these services through an insurance provider or prepaid medical plan, you must present a doctor's order.
How do I request a copy of my medical record?
Hospital Serena del Mar guarantees access to medical records only to individuals authorized by law, protecting the privacy and confidentiality of the information.
Those wishing to request a copy of a medical record must comply with the legal requirements and conditions, providing the necessary documentation.
Visit our section and see the requirements here.
Where can I check or request exam results?
You can quickly and securely check your results through our Test Results section.
Available for:
- Clinical Laboratory
- Diagnostic Imaging (Q’Pasa)
If you don't have a username or login credentials, you can request support by emailing: [email protected]
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