Hospitalization

Patient

• Prepare your personal belongings: spacious and comfortable pajamas, non-slip footwear (slippers or flip-flops).
• The medications that you take on a chronic basis will be supplied from our pharmacy, it is not necessary to bring your own. Please bring in a list the name, presentation and daily dosage of the medications you take.
• If you bring the medicines, tell the healthcare team so that the pharmacy manager can keep them for you and the doctor can formulate them for you. At the end of your hospitalization they will be returned to you.
• Do not forget your items for personal use: glasses, lenses, hearing aids, dental prosthesis, cane.
• Please refrain from bringing valuables such as jewelry, electronic devices, or cash. If you do bring them, we provide in-room safes to secure your belongings.
• Remember to build a folder with previous exams (X-rays, labs, ultrasounds, resonances, CT, etc.) and bring it to the Hospital.

Familiar

• Bring comfortable, warm clothing and your personal toiletries. If you are staying overnight, bring a blanket, a pillow, and a bath towel.
• For the convenience of family members and companions, we have a cafeteria located on the third floor, offering healthy menu options from 7:00 a.m. to 7:00 p.m. Additionally, room service is available by calling or messaging WhatsApp number +57 316 2336639. Bringing food into the patient rooms is not permitted.
• In our rooms there is a Wi-Fi network, if you want to connect you can request it at the service where you are.
• Remember to take care of your electronic devices and other belongings. The institution is not responsible for their loss.

Visitors

As a strategy to facilitate the participation of the family and relatives, the following guidelines are established regarding visiting hours:

• For all patients, monitoring is allowed 24 hours a day.
• The medical and nursing staff will indicate to the companions at what times they must remain out of the room in order to carry out the procedures required by the patient and favor their intimacy and privacy.
• In hospitalization services, the presence of up to 3 visitors per room is allowed from 8:00 a.m. to 5:00 p.m. until 8:00 p.m., and the presence of 1 companion from 8:00 p.m. until 8:00 a.m. The number of visitors and/or companions can be flexible according to the clinical situation and authorization of each patient.
• In the Gynecology and Obstetrics area, up to two visitors per room are permitted from 8:00 a.m. to 8:00 p.m., and one companion is permitted from 8:00 p.m. to 8:00 a.m.
• In Adult Intensive Care Units, one person may remain 24 hours a day. Additional companions may be authorized based on medical judgment.
• In Pediatric Intensive Care Units, both parents may remain 24 hours a day.
• For patients in the final phase of life or with special conditions, the entry of a greater number of visitors is allowed, according to the request of the patient or family, and contemplating the criteria of the treating care team.
• Children under the age of 13 are not permitted to enter hospital areas, unless indicated by the attending medical team.
• El Hospital Serena del Mar respects the wishes of the patient who may limit the visit options of the people they consider according to their preferences or clinical status. This information must be delivered to Security personnel to ensure compliance.

Causes of restriction on visits

• Clinical conditions with a medical order of restriction, isolation, performance of procedures, seeking to safeguard the privacy of the patient and the safety of the visitor.
• Patient preferences.
• Patients with custodial status (require custody). These patients cannot receive visitors or are restricted to certain family members.