Patient and family education

Mr. User, we want to welcome you to the Hospital Serena del Mar and tell you that it is a great honor to serve you, you can count on an Education Program for the patient and their family and/or caregiver that will guide you regarding your pathology, treatment and will answer the questions questions that arise before, during and after your hospitalization.

What we seek with our program is to provide you and your family with the necessary tools to manage your health-disease and achieve greater participation in your care.

What is the Patient and Family Education Program?

It is a program through which we offer educational strategies to our patients and their families, in order to encourage them to adopt healthy practices and actions that help them make commitments to their health care and disease prevention. Through four strategies:  

• Educational Capsules Healthy
• Healthy habits
• Support and Follow-up
• Celebrations in the field of health
• Graduation plan

Why have we created the Patient and Family Care Program?

To offer the patient and their family at Hospital Serena del Mar innovative educational strategies that:

• Promote your self-care
• Encourage the adoption of healthy practices and preventive activities
• Achieve a cultural change in the care and maintenance of your health

How do we do it?

Paciente hospitalizado y su familia:

You will receive visits from nurses from the education program during your stay. A nurse will visit you during your hospitalization to clearly inform you about the 5 Keys to Care:

• Hand hygiene
• Patient safety measures
• What to do during an evacuation?
• Proper waste management
• Patient rights and duties

Additionally, you can express to the staff of the Patient Education Program your doubts regarding the management of your pathology, treatment, medications, diet, medical devices, among others. They will solve these concerns or connect you with specialists in the subject who can help you.
During your hospitalization, if any doubt arises or you or your family member or caregiver need knowledge about any subject, we will be available to do so and prepare it.

At the time of your discharge we will verify your understanding of the management of your disease, risk factors, warning signs, medications, devices that facilitate self-care, avoid readmissions and thus achieve healthy lifestyles.

We have a didactic educational intervention, designed in the language of patients to which you and your family will be able to answer your concerns as needed through our extension 16113 and the line 3162599304.